TERMS & CONDITIONS

Please read carefully for the terms that applied to all our tour arrangement

GENERAL TERMS

  1. All rates are non-commissionable.

  2. All rates are valid until 31st December 2020 (unless mentioned).

  3. All rates based on MYR currency (unless mentioned).

  4. All rates based on sit in coach basis.

  5. All rates based on minimum 2 persons (unless mentioned)

  6. Surcharge to be apply during peak season.

  7. Booking must be made at least 48 hours prior to departure.

  8. All rates are exclusive of air tickettravel insurance and repatriation.

  9. All accommodation based on twin/triple/quad sharing basis except camp site (unless mentioned).

  10. All accommodation rates are exclusive for Tourism Tax and payable to hotel directly.

  11. Surcharge applicable for all tour transfer pick up from hotel that exceeded 10KM away from city central.

  12. English speaking will be default language for tour guide, any other language speaking guide depends on availability and additional fees may apply.

  13. Sequence of itinerary subject to change without prior notice.

  14. Guide tipping at RM10/pax/day (advisable)

  15. Tour inclusive for each Sunshine Joytour Borneo includes different services in terms of included activities, meals and transport. These details are included on the tours web page. Sunshine Joytour Borneo reserves the right to change inclusions as listed due to operational or other factors.

  16. Sunshine Joytour Borneo reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from war, disease, natural disaster, safety, or changed local conditions. The tour leader or guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Sunshine Joytour Borneo.

ACCOMMODATION TERMS

  1. All accommodation standard check in time after 1400hrs (unless mentioned).

  2. All accommodation standard check out time before 1200hrs (unless mentioned).

VEHICLE RENTAL TERMS

  1. All vehicle exclusive of fuel.

  2. All vehicle subject to availability only.

  3. All vehicle pick up and return in Miri/Kuching Airport.

  4. Surcharge of RM30 if pick up time exceeded 1900hrs.

  5. Surcharge of RM30 if pick up during weekend time exceeded 1200hrs.

  6. Surcharge of RM30 if require to send the vehicle over to your place (within city area).

  7. Surcharge of RM50 if across Miri Border such as Brunei Darussalam or Bintulu or Sri Aman from Kuching (inform in advance).

  8. NRIC or Passport and Driving License to be provided upon collecting vehicle.

  9. Credit Card is required upon collecting vehicle for deposit purpose.

  10. Full Term and Conditions will be briefed upon collecting vehicle.

BOOKING AND PAYMENT TERMS

  1. Please send all booking via email at joytourborneo@hotmail.com and cc to anthony@joytourborneo.com

  2. Please check guide & hotel availability before any tour booking activity.

  3. Full payment must be made 48 hours prior to arrival.

  4. Payment can be made by CashChequeOnline TransferTelegraphic Transfer and Cash Deposit Machine.

  5. Additional charges of 3% to be apply for the payment gateway with Online/Credit Card (PayPal).

  6. Kindly forward a copy of the payment transaction as for our reference.

  7. For group booking, booking must be made at least 60 days prior to the arrival date and 30% deposit is required upon confirmation of booking. The balance of payment due must be paid within 30 days prior to the arrival date. If less than 30 working days prior to the arrival date, full payment is required upon confirmation of booking.

CANCELLATION TERMS

  1. ​Please take note that only 50% of the full payment shall be refunded upon cancellation made in less than 20 days before tour commence. 100% cancellation charge is imposed for cancellation within 7 days or in the event of no show, or goods and services that is not utilized.

  2. In the event that Sunshine Joytour Borneo cancel a trip, notification will be given no less than 7 days before the departure date of the trip. Sunshine Joytour Borneo will return all money paid for the trip cost. Sunshine Joytour Borneo are not liable for any other money paid, including flight ticket purchases. Please note this excludes cancellations due to conditions outside Sunshine Joytour Borneo control such as war, natural disaster, political instability, etc. In such an event no money will be returned by Sunshine Joytour Borneo and you will need to make a claim on your travel insurance.

LIABILITY & INSURANCE TERMS

  1. Anyone participating in any tours or holidays organized by Sunshine Joytour Borneo shall be regarded in every respect as carrying his/her own risk to loss or injury to person or property. The company does not accept responsibility for losses or expenses due to delay, sickness, weather, strikes or other travelers. The company reserves the right to alter routes, timetables, itineraries and accommodation reserved as and when necessary or in the case of force majeure and other factors or forces beyond reasonable human control.

  2. It is a condition of participating in a Sunshine Joytour Borneo that each traveler holds his or her own travel insurance for the duration of the trip. It is each client’s responsibility to ensure that the travel insurance policy covers for personal accident, medical expenses, death, emergency repatriation, cancellation, personal liability and loss of luggage and personal effects. If the client choose to travel on a tour with Sunshine Joytour Borneo without adequate insurance cover, Sunshine Joytour Borneo will not be liable for any personal injury, medical expenses, death, disability, medical evacuation, repatriation and any loss of or damage to luggage and personal effects.

  3. Sunshine Joytour Borneo cannot be held liable for the outcome caused by the delay or cancellation of flights. While Sunshine Joytour Borneo will try to assist and re-arrange a tour wherever possible we are not obliged to provide financial compensation or otherwise in such instances. Clients will have to bear any additional costs caused by flight delays or cancellations.

WEBSITE CONDITIONS

  1. All content of Sunshine Joytour Borneo are strictly for Sunshine Joytour Borneo Sdn Bhd only.

  2. We reserve all the rights for all the images uploaded in the website.

PRIVACY POLICY

  1. Sunshine Joytour Borneo respects Customer’s right to privacy. The personal information gathered from Sunshine Joytour Borneo website and from any printed applications or questionnaires is used solely by Sunshine Joytour Borneo for the registration and operation of the tours. Some personal information, such as addresses, may be exchanged with banking institutions while processing payment. Email address will not be shared with anyone.

APPLICABLE LAW & JURISDICTION

  1. The laws of Malaysia govern these terms and conditions. Any claims, disputes and other matters in connection with your tour or these terms and conditions must be initiated in the courts of Malaysia.

ACCEPTANCE OF CONDITIONS

  1. By payment of your booking you agree to the terms and conditions as read.

COMPANY REGISTRATION

  1. Registered Legal Name: Sunshine Joytour Borneo Sdn Bhd

  2. Company Brand: Joytour Borneo / 卓途旅行社 (婆罗洲)

  3. Registered Address: B, Ground Mezzanine Floor, Sublot 5 (Survey Lot 12226) of Parent Lot 2447, Block 5, Lambir Land District, 98000, Miri, Sarawak

Updated on 18 November 2019 : 1550hrs

 

Sunshine Joytour Borneo Sdn Bhd

Office: +6085-611 241 | Mobile: +6018 373 3799

Ground Floor, Lot 12226, Taman Tunku, 98000, Miri, Sarawak

©2019 by Sunshine Joytour Borneo Sdn Bhd (1265746-U & KPK/LN 9205), All rights reserved. Term & Co. applies.